We design bedding to make life easier. If it’s not working for you, returning it should be just as simple.
We offer a 50-night risk-free return policy. This window begins on the day your order is marked as delivered. If you’re not completely satisfied, you can initiate a return within that timeframe—no questions asked.
Return shipping is on us. We’ll provide a prepaid label to make the process easy and hassle-free.
To initiate a return, please use the link below:
[Start a Return]
If you're unable to complete the return online or need further help, email us at contact@escape-threads.com. We aim to respond within 1–2 business days. To ensure our messages reach you, please add contact@escape-threads.com to your contacts.
All returns must be initiated within 50 days of delivery. Requests made after this period may not be eligible for a refund.
A 5% restocking fee will be deducted from all refunds.
Non-Returnable & Final Sale Items
Items marked as Final Sale are not eligible for return or refund. Please review product details carefully before purchasing.
Refund Processing
- Store Credit: Issued within 5 business days after the return is received.
- Original Payment Method: Processed within 15 business days after the item is restocked in our warehouse.
Please note: Store credit refunds cannot be reversed or converted into cash.
Exchanges
At this time, we do not offer direct exchanges.
If you’d like a different item, color, or size, we recommend returning your original item for a refund and placing a new order for the one you prefer. This ensures the fastest processing and the best chance of securing the item you want before it sells out.
If you have any questions or need support with placing a new order, feel free to reach out—we’re happy to help at contact@escape-threads.com.